Facilities Management UK Market Report 1Q/2Q 2022
Outlook & summing up
Whilst the challenges are heavily impacting the sector, there is still optimism for growth. Respondents rated their confidence as 74 out of 100 for 2022, with 100 being defined as feeling fully confident, plenty of work and the respondent has no concerns.
Generally, respondents felt that whilst they are being impacted by price escalation and availability issues, demand remains for FM services and recovery is expected to be swift.
Expansion is being seen from new clients in the hospitality and leisure sectors, particularly from up-and-coming brands and chains.
Whilst 36 percent of survey respondents saw price as the most important factor for clients, it is encouraging that value followed closely behind.
It is important that value beyond price is considered, to ensure that the desired outcomes are achieved. There is a danger that if only price is considered, services are not delivered to standard and rectification is required afterwards. It may also discourage investment in improving delivery and customer service excellence.
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